Flatdesk

A support inbox inside the Shopify admin. Forward your store's support email to the address the app gives you, and every message becomes a ticket your team can answer from one place.

What it does

• One inbox, with Open, Unassigned, Mine, Pending and Closed views, and search by subject or customer email.
• Replies go to the customer by email, and their answers come back to the same ticket.
• Internal notes, assignment, tags and saved replies that fill in the customer's first name, order number and tracking link.
• Beside each ticket, the customer's last five orders: date, total, payment and fulfilment status, and tracking links.
• A chat on your store, switched on from the theme editor. Your replies appear in the chat while the shopper has it open, and go to them by email when they do not.
• A contact form block for any page, with spam defences built in. Each message becomes a ticket, with the order number if the customer gives one.
• A help center on your own store address, at /apps/flatdesk/help, written in the app and searchable by your customers.
• Rules that tag, assign, set a status or send a saved reply, on mail, chat and form messages alike.
• Images in customer emails stay hidden until you choose to show them.

Price

$49 a month for the whole store, every agent and every ticket, after a 14-day free trial, billed by Shopify on the store's usual invoice. It is not yet on the Shopify App Store.